
I know you believe you understand what you think I said; but what you fail to realize is that what you heard is not what I meant!
Sometimes, I wish we all communicated with each other using sign language – so simple and concise. No reading between the lines, no hidden meanings, no misunderstandings; the biggest drawback - it would take FOREVER to say a simple sentence.
Why am I writing about this in my blog? Well, because verbal miscommunication is no laughing matter; words spoken in frustration can lead to serious hurt. They can hurt not only the person to whom they are aimed at but also to the speaker. I feel hurt when I am criticized, advised, or just spoken to with harsh words and tone. So does others. For me, it’s an inability to hear someone out when the tone of their message is harsh or full of frustration. I just want to plug my ears or scream on the top of my lungs – not because I don’t want to hear them out or not share their feelings or their advice isn’t important to me but because I just cannot handle it in that particular way of speech. And yes, I do start to cry! I am pretty sure I myself have had this behavior at times with others especially when I am running extremely low on patience and very high on emotions (guilty as charged). Sometimes I do it because I’ve spent years being ‘quiet’ and ‘calm’ at hurtful situations and misjudgments and now I just don’t want to remain quiet. I do however try my best to keep my tongue under control and refrain from saying hurtful things even ‘as jokes’.
In fact, most of the time, hurtful things are said when people involved in the conflict are themselves hurt, angry, resentful, and disappointed. In other words, they are said as a ‘reaction’ to a particular situation, physical/emotional pain, or even as a defense mechanism. Ironically and unfortunately, most of the times this tends to happen with our most beloved ones. Even more ironic is we hardly ever INTEND to hurt these people. In fact, we almost always intend the opposite. Makes me wonder if it’s really a communication/understanding gap between two people that gives rise to such miscommunication? It’s possible but that’s not always the case because many times we are often severely hurt by or hurt those with whom we have spent days and years, those whom we happen to know inside and out, and those whom we can’t live without.
Many things can intervene to prevent the intended message from being received accurately by the other person. As much as words are important, even more important are our expressions, tone of voice, gestures, and posture. We can easily convey a message without words (e.g. a smile) but we can never effectively convey one merely using a whole bunch of empty vocab. A single word can carry multiple meanings depending on intonation. It is important to realize that both the sender and the receiver will perceive the message based on their own situations, complexities, circumstances, previous assumptions, previous experiences, cultural/family differences, world views and expectations. Yes, one can definitely try to be open minded but if a heavy loaded message is not transmitted in the most appropriate way using ALL the important elements of communication, it is very likely that the message will be perceived differently by the receiver (hint: msn, phone, text messaging are all convenient but horrible ways to communicate an ambiguous message).
So, save your self from the confusion, all the extra explanations, and that horrible feeling of dissatisfaction “….but I did not mean it that way…he/she just doesn’t get it”. I’ve noticed that I tend to misunderstand people usually when I am in conflict with them. In that case, communication is already strained, and to top that off some people will often want to hide the truth to some extent for whatever reasons. Sometimes not sharing enough information or sharing TOO much information can also increase the risk of misperception. Most often, I find that it is useful to first state the POINT and then elaborate on it rather than the other way around. Sometimes, we end up going in circles and then conclude with the main point. That is also a good way because it softens the blow but holds the risk of the point being lost in the labyrinth of events. Another very important thing is of course, LISTENING. This is one of the things I really need to work on because I am a ‘talker’! The worst part is in a conflict, I either end up talking a lot or become dumbfounded (I am not even listening in that phase). I need to strike a balance there. Although, I find that being dumbfounded mostly works in my favor because it prevents me from saying things I may regret later on. But, it leaves me frustrated at not being able to explain myself thoroughly. I think it also leaves the person at the other end feeling frustrated because of an inadequate response. I am guilty until proven innocent. (Anyone have any good suggestions or advice to improve this aspect?). Usually, when I sit down alone and reflect on what was being said, I understand it well and oftentimes find that I have a response, but I am not able to articulate it well on the spot.
I hate playing the blame game. It’s almost like putting gasoline in fire. Unless I am really upset, I always try my best to avoid the words ‘YOU are this or that’ or ‘YOU did this’ in a conflict. If I happen to do so, I apologize because it is just plain wrong and rude. I despise it when people use it against me. Instead, try using “I feel upset because of this action”. This way one is making sure that it is the action that is being hated and not the individual. The receiver also needs to focus on the action and how it made the other person feel. It is best to avoid sarcasm and exaggeration, and be respectful even if an understanding is not being reached. It is not the end of the world. Everyone is going through some struggle and it is more important to be kind than to get your point across.
Lastly, the most important thing in my opinion is to give people benefit of the doubt and forgive and forget. As Muslims, we must always keep this in mind no matter how difficult a situation gets with another individual. We are not aware of the other’s intention; heck sometimes we are not even aware of our OWN intentions. If you think you are 90% correct in what you have to say, there is still a 10% probability that the other person may be correct. Kill your ego and always initiate a hand toward peace and friendship. If you’re holding a grudge, let it go. If your heart and mind is burdened with what was said and done, then refine it. We all differ in our sensitivity toward sensory mode language, so it is essential to be considerate to prevent heartbreaks. Making it through a conflict through dialogue is definitely important but sometimes it is better to just rise above and jump over it.